Shipping policy

KENTON – SHIPPING & DELIVERY POLICY

Order Processing

Some KENTON products are produced after you place your order.

Estimated production and dispatch times will be shown on the relevant product page or during checkout where available. We will provide more specific processing times once our production and fulfilment arrangements are confirmed.

Orders are not normally processed or dispatched on weekends or UK public holidays.

Delivery Times

Estimated delivery times will be provided at checkout or in your order confirmation where available.

Delivery estimates are not guaranteed dates. However, we will take reasonable steps to deliver your order within the timeframe communicated to you.

Unless a different timeframe has been agreed, goods will be delivered without undue delay and within the period required by applicable UK consumer law.

Delivery Charges

Any applicable delivery charges will be clearly displayed before you complete your order.

We will not add compulsory delivery charges after you have committed to the purchase.

Tracking

Where tracking is available for your delivery service, we will send tracking information once your order has been dispatched.

Tracking information may take some time to become active after dispatch.

Delivery Delays

Occasionally deliveries may be delayed by circumstances outside our reasonable control.

If we become aware of a significant delay, we will contact you where appropriate and take reasonable steps to resolve it.

Where we arrange delivery, responsibility for the goods generally remains with us until you or a person nominated by you receives them.

Delivery Addresses

Please check your delivery address carefully before submitting your order.

If you notice an error, contact hello@kentondesignsuk.store as soon as possible. We will try to amend the address, but we may not be able to do so once an order has entered production or been dispatched.

Where an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional delivery costs may apply before the order can be resent.

Nothing in this section affects your statutory rights where an error was caused by us.

Lost or Damaged Deliveries

If your parcel appears to be lost, arrives damaged or has not arrived within the expected timeframe, please contact hello@kentondesignsuk.store as soon as reasonably possible with your order number and any relevant photographs or tracking information.

Where we arranged delivery, we will investigate the issue with the carrier and, where appropriate, arrange a replacement or refund.

Nothing in this policy limits your statutory consumer rights.

International Deliveries

This section will apply only if international delivery is offered.

International orders may be subject to customs procedures, import VAT, duties or other charges imposed by the destination country. Any arrangements concerning these charges will be made clear to customers before international sales are enabled.

Last updated: 9 August 2026