Refund policy
KENTON – RETURN & REFUND POLICY
Returns
We want you to be happy with your KENTON order.
For most items purchased online, you have the right to change your mind and notify us that you wish to cancel your purchase within 14 days of receiving your order.
Once you have told us that you wish to return an item, it should be sent back to us within 14 days.
Items returned because you have changed your mind should be unworn, unused and returned in a condition that allows us to resell them. You may inspect and try on clothing as you would in a shop.
Personalised products
Products that have been genuinely personalised or made to your individual specification may not qualify for the 14-day cancellation right.
This does not include standard KENTON designs simply because they are printed or produced after you place your order.
Faulty, damaged or incorrect items
Your statutory rights are not affected by this returns policy.
If an item is faulty, damaged, not as described or we send you the wrong item, please contact us as soon as possible.
Under the Consumer Rights Act 2015, consumers may have the right to reject faulty goods and receive a refund within 30 days of receiving them. Other rights to repair, replacement or refund may apply after this period. GOV.UK
Where the problem is our fault, we will cover reasonable return postage costs.
How to make a return
Email hello@kentondesignsuk.store with:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs if the item is faulty, damaged or incorrect
We will provide you with return instructions.
Please do not send items back without contacting us first.
Return postage
If you are returning an item because you have changed your mind, you are responsible for the cost of returning it.
If an item is faulty, damaged or incorrect, KENTON will cover the reasonable cost of return postage.
Refunds
Once we receive your return, we will inspect it and confirm that your refund has been processed.
Where you exercise your statutory cancellation right, we will also refund the cost of the standard delivery optionoriginally paid. Additional charges for upgraded or express delivery are not refundable beyond the cost of standard delivery.
Refunds will be made to your original payment method.
Where applicable, refunds will be issued within the statutory time limits, normally no later than 14 days after we receive the goods back or receive evidence that they have been returned. GOV.UK
Exchanges
If you would like a different size or colour, please contact us. Depending on our fulfilment arrangements, we may process this as a return and a new order rather than a direct exchange.
Your statutory rights
Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Last updated: 9 August 2026