Privacy policy

· Payment and transaction information processed through Shopify and our payment providers. Kenton does not receive or store your full payment card number.

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

· Names and contact information

· Customer or client accounts and records

· Financial transaction information

We collect or use the following information for service updates or marketing purposes:

· Names and contact details

· Marketing preferences

· Purchase or viewing history

· IP addresses

· Website and app user journey information

We collect or use the following information to comply with legal requirements:

· Name

· Contact information

· Financial transaction information

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

· Address

· Purchase or service history

· Photographs of faulty or damaged items and packaging, where you provide them

· Financial transaction information

· Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

· Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

We need to prevent, detect, or investigate a crime, including the apprehension and prosecution of offenders (the ‘crime condition’).

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for legal requirements are:

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

· We have a legitimate interest in using relevant personal information to respond to and resolve customer queries, complaints and claims, including disputes relating to orders, delivery, returns, refunds or alleged faults. This helps us provide effective customer service, protect our business, establish or defend legal claims, and keep an accurate record of how an issue has been handled. We only use information that is relevant and necessary for the particular query, complaint or claim. Customers would reasonably expect us to use information about their order and their communications with us for this purpose. We limit access to the information, do not use it for unrelated purposes, and retain it only for as long as reasonably necessary. We consider the impact on customers to be low and proportionate to the need to investigate and resolve the matter fairly.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

· Directly from you

· Suppliers and service providers

How long we keep information

We keep personal information only for as long as necessary for the purposes for which it was collected and to meet our legal, tax, accounting and dispute-resolution obligations.

Order, transaction, payment, refund and accounting records: normally retained for 6 years after the end of the relevant financial year.

Customer service, returns, complaints, claims, correspondence and related photographs: retained only for as long as reasonably necessary to resolve the matter and, where appropriate, for up to 6 years where the information may be required to establish, exercise or defend a legal claim.

Marketing information and consent records: kept while you remain subscribed to marketing. If you unsubscribe or object to marketing, we may retain limited information on a suppression list for as long as necessary to make sure we respect your preference and do not contact you for marketing again.

Website, cookie and analytics information: retained only for the periods necessary for the relevant service and in accordance with the settings described in our cookie information.

Fraud-prevention and security information: retained only for as long as reasonably necessary to prevent or investigate fraud, protect our business or comply with legal obligations.

We periodically review the information we hold and securely delete or anonymise personal information when we no longer need it.

Who we share information with

Data processors

Shopify International Ltd \/ Shopify Inc

This data processor does the following activities for us: Shopify provides the ecommerce platform used to operate the KENTON online store. It processes personal information on our behalf to host and operate the website, manage customer orders and checkout, maintain store and transaction records, provide security and fraud-prevention services, and support the technical operation of the store.

Others we share personal information with

· Financial or fraud investigation authorities

· Relevant regulatory authorities

· Organisations we’re legally obliged to share personal information with

· Suppliers and service providers

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Shopify International Limited

Category of recipient: Ecommerce platform and data processing service provider

Country the personal information is sent to: Ireland

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Shopify Inc

Category of recipient: Shopify-affiliated subprocessor providing ecommerce platform and related services

Country the personal information is sent to: Canada

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Organisation name: Shopify Global Inc.

Category of recipient: Shopify-affiliated subprocessor providing ecommerce platform and related services

Country the personal information is sent to: United States

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: hello@kentondesignsuk.store

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint